sultan168Privacy Policy
This page describes what we collect when you use sultan168 and how we keep that data protected. We operate our platform for football markets, live-dealer tables, slot games, and esports coverage in places where access is permitted by local law. Our commitment is to explain our data practices plainly, so you understand what information we hold and how we handle it.
When you open an account on sultan168, we begin with email verification, identity documents, and a selected deposit method — DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet. Each step requires data from you. We want to be clear: we collect only what we need to run our service, verify your identity, and process your payments. We do not sell your data to third parties for marketing.
What We Collect and Why
We at sultan168 collect your email address when you register. We also collect your full name, date of birth, and identity document (passport or national ID) during account verification. This is standard practice for any financial service operator and is required by Indonesian law for payment processing. When you deposit funds via DANA, e-wallet, or a bank transfer through mobile banking or local payment, we receive transaction records that link your account to your payment source. We do not store your full card number or e-wallet password — payment processors handle that encrypted data separately.
We collect your IP address and device type each time you access sultan168. This helps us detect unusual account activity (such as login attempts from a different country) and protect your account from fraud. We also log which games you view and which markets (Liga 1, Piala AFF, Champions League) you browse. This data helps us understand how our platform is used and where we need better support. We do not use this information to profile you for external advertisers.
How We Use Your Data
We use your identity information to verify you are a real person and that you are of legal age to use our service in your jurisdiction. We use your email to send you account alerts — for example, when you deposit money, withdraw funds, or if we detect unusual login activity. We use your payment data to process deposits and withdrawals. We never use your personal data to contact you for marketing unless you opt in to our newsletter.
Our platform tracks your session activity to calculate your account balance, record your betting history, and generate your account statement. This is essential to run the service. We also use aggregated, non-personal data (such as "how many accounts opened on Idul Fitri") to improve our infrastructure and understand peak usage times. We do not use your data to predict or influence your betting behavior.
Third-Party Processors
We work with payment processors such as online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. When you choose one of these methods, your payment information goes directly to that provider's secure servers. We do not see your PIN, password, or full account details — only the confirmation that the transaction succeeded or failed. Each payment provider has its own privacy policy; we recommend you review it.
Our servers may sit outside Indonesia. Data transfers to our hosting provider are encrypted. We have contracts in place with all processors and hosting providers requiring them to protect your data to the same standard we do. If our service is ever acquired or merged, we will notify you and ensure any data transfer complies with local law.
Your Rights and Contact
You have the right to request what personal data we hold about you. You can ask us to correct inaccurate information or delete your account and associated data (subject to our seven-year financial record retention). To exercise these rights, contact our support team using the email listed below. Requests are typically handled within ten working days.
We use cookies to keep you logged into sultan168 and to remember your preferences (such as your preferred language). Session cookies are deleted when you close your browser. We do not use third-party tracking cookies. If you disable cookies, you may not be able to log in.
Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. You are responsible for verifying that your access and use of sultan168 comply with your own jurisdiction's law.
If you have questions about our privacy practices, contact us at our support email. We will respond to privacy inquiries as part of our standard support process. This policy may be updated from time to time; we will notify you of material changes by email or by posting an alert on our platform.